Frequently Asked.

We are a creative and digital 360° agency based in Jakarta. We specialize in four core pillars: Branding & Identity, Video Production, Digital & Web Development, and Interactive & Games. But we don’t work in silos — our magic happens when these disciplines collide. A brand film might inspire a website redesign; a mobile game might spawn a whole new visual identity. We’re the single partner that handles it all, from concept to execution, under one roof.

Our HQ is at Tanjung Barat Indah, Jakarta Selatan, Indonesia. But geography doesn’t limit us. We work with brands across Southeast Asia, Australia, and beyond — remotely and on-site as needed. Our team is fluent in English and Bahasa Indonesia, and we’re comfortable navigating cross-cultural communication. Time zones? We make them work.

We’re proudly industry-agnostic. Over the years, we’ve partnered with clients in automotive, energy, construction, finance, beauty, conservation, and F&B, among others. This diversity is our strength — we bring fresh perspectives from one sector to another, avoiding industry clichés and delivering genuinely original work every time.

Yes. Frank & Stein operates under PT. Aji Setya Kurnia, a registered company in Indonesia. We issue official invoices, work with formal contracts, and follow standard business compliance. You’re in safe, professional hands.

We follow a proven four-phase framework: Listen & Learn — deep discovery, understanding your business and goals; Strategize — custom roadmap, timelines, and KPIs; Create & Iterate — production with regular check-ins and feedback loops; and Launch & Grow — delivery, monitoring, and ongoing optimization. You’re never in the dark — we keep communication open at every stage.

It depends entirely on scope and complexity. Here’s a rough guide:

• Branding package — logo, guidelines, basic collateral: 4–6 weeks
• Brand film / corporate video: 4–8 weeks
• Website redesign or build: 8–14 weeks
• Mobile app or game: 10–20 weeks

During our first discussion, we’ll give you a clear, realistic timeline tailored to your specific project.

We can — but we’ll be honest about trade-offs. A compressed timeline may require a narrowed scope, faster decision-making from your side, and potentially a rush fee. We’ll always recommend what’s best for the quality of the work. If the timeline is genuinely urgent and we commit to it, we’ll deliver without compromising our standards.

There’s no one-size-fits-all price tag. Every project is scoped individually based on your goals, deliverables, timeline, and complexity. We don’t publish a fixed rate card because we believe in transparent, custom quoting that reflects the actual work required — not inflated estimates. After our initial discovery call, we’ll provide a detailed proposal with clear line items, so you know exactly where your investment goes.

Typically, we work on a milestone-based payment schedule:

• 30–40% upon project kickoff
• 30–40% at the midpoint, after key deliverables are approved
• 20–30% upon final delivery and sign-off

For longer projects, we may break it into additional milestones. All terms are clearly stated in our agreement before any work begins.

Absolutely. For clients who need ongoing creative support — social media content, continuous website maintenance, regular video content, or always-on digital marketing — we offer monthly retainer arrangements. Retainers give you priority access to our team, faster turnaround times, and often a more cost-effective rate compared to one-off projects.

It depends on the project type, but typically includes:

• Branding: Logo files, brand guidelines PDF, color palettes, typography recommendations, and agreed collateral
• Video: Final master file, web-optimized versions, and project files upon request
• Web/App: Fully functional website or app, source code if agreed, documentation, and a handover session
• All projects: Organized, clearly labeled deliverables. No digging through messy folders.

Upon full payment, all IP rights transfer to you — the client. You own the final deliverables. We reserve the right to showcase the work in our portfolio, on our website, and in marketing materials unless an NDA specifies otherwise.

Yes. We offer post-launch support packages that include bug fixes, minor updates, performance monitoring, and content changes. For websites and apps, we highly recommend ongoing maintenance so your digital presence stays sharp.

We’re technology-agnostic and choose the best stack for each project. Our current favorites include:

• Frontend: HTML5, Tailwind CSS, React, Next.js, Vue.js
• Backend: Node.js, Laravel, Python
• CMS: WordPress, Sanity, Strapi
• Mobile: Flutter, React Native

We’ll recommend the right tech based on your goals, not on what’s trendy.

Both — and everyone in between. Some of our most rewarding projects have been with ambitious startups who needed a full brand identity and website from scratch. We also work with established enterprises looking to refresh their digital presence. What matters to us is not your company size, but your ambition and openness to bold creative work.

Absolutely. We frequently sign NDAs, especially when clients are sharing sensitive product roadmaps, unreleased campaigns, or proprietary data. Just send us your NDA, and we’ll review and sign it before any in-depth discussions.

We need you to be present, not preoccupied. At minimum, we’ll need:

• A kickoff meeting to align on vision and goals
• Timely feedback on key milestones
• A point person on your side who can make decisions

You don’t need to micromanage — that’s our job. But your input and approval at critical stages ensure we’re building exactly what you envisioned.

Simple. Reach out via our Contact page or email us directly at ask@frank8stein.com. Tell us a bit about your company, your project, and your goals. We’ll schedule a free, no-pressure discovery call to dig deeper. If there’s a fit, we’ll follow up with a tailored proposal.